Double Trouble

Hi Everyone,
Today was a crazy day!!! It was the last day of Lazaro's trunk show and it was a Sunday! I decided to work with a consultant that I enjoyed during the week and I knew she needed help! She was having three comeback brides and two new ones today! The first bride came with her mother and was such a doll. She had a idea picked out in her head and it was very simple to find the dress she wanted. Once we put on the dress she knew it was the one and I was very pleased, for the first appointment, we made a sale. The next appointment was with a bride who was shopping with her best friend. She was all over the place in what she wanted and her price point. After a very long one hour and half appointment she did not end up buying anything. The three appointments were comeback brides. The first one came with her mother and sister, she had narrowed it down to two dresses and needed to pick the best one! After a crucial half hour debating between dresses and trying them on and off, she picked her dress and said YES. The second comeback bride is a story! She came back after PLACING and PAYING for her dress to make sure it was the one. Kleinfelds has a very strict policy on returns and refunds because the once the dress is being made, it is very hard to cancel the dress. The consultant and I brought in her dress and a couple others while the mother decided she was going to look for her evening gown at the wedding. Now usually, this never happens, because Kleinfelds does not have alot of evening gowns except the Pnina dresses she carries. The mother came back with six Pnina dresses she was going to try on. The bride put her original dress back on and was crying about it and was so unsure of what she wanted. To ease the tension, the mother started undressing and get in the gowns. Well, at Kleinfelds only the consultants are allowed to put the dresses on for safety reasons but there was no stopping this mother. Here I am trying to comfort the bride as she is crying over her dress and the consultant is trying to get the mother in her dress. After about thirty minutes of this, the mother picked her dress which was a Pnina gown which cost $5,800. The dress the mother bought the daughter for her wedding was $2,000. This sent the mother and bride in a fight and all the consultant and I did was leave the room and hope it got solved. The bride exited Kleinfelds and the mother ended up buying the dress. I do not know what happened once we left the room, but family is something we are told as consultants to never, EVER touch! Let it be and leave the room. The last client we had was crazy! She wanted a wedding dress that was out of the box and something no one would wear. We pulled many "unique" dresses and she loved them all. Even though as consultants, we are not suppose to say anything, but  we thought she looked like a cupcake! She ended up picking a very "unique" dress with colored flowers, and lace all over with a huge train and Cinderella style. It was very unique and different! But good for her to be bold on her wedding day!
So after a very long and different day I was very happy to know I have tomorrow off!
Hope all is well
Happy Endings From NYC
Samantha